FAQ
Find answers to some of the most common questions about [Brand Name] products, orders, and policies. Our FAQs are organized by topic for easy browsing. (Don’t see your question here? Feel free to contact us and we’ll be happy to help.)
Frequently Asked
Our accessories securely connect to the Apple Find My® network using low-energy Bluetooth and millions of Apple devices around the world. Once paired with your Apple device, you can see your item’s exact or last known location on the map, play a sound to find it nearby, enable Lost Mode if it goes missing, and receive notifications when you leave something behind.
No setup beyond the initial pairing, it just works in the background.
No. There are no subscription fees, no hidden costs, and no additional apps to download. All features are built directly into the Apple Find My® app that’s already on your iPhone. You simply pair the accessory once, and everything else is handled by Apple’s ecosystem.
Yes, your privacy is fully protected. Apple Find My® uses end-to-end encryption , meaning not even Apple, Seekerity, or any third party can view your location or track your items. Only devices signed in with your Apple ID can see the location of your belongings. Your data never leaves Apple’s secure network.
This varies slightly by product, but most of our accessories last between 6–12 months on a single charge or with a replaceable battery. Each product page lists the exact battery life, charging method, and replacement options. We design all accessories to require as little maintenance as possible, pair once, charge occasionally, and enjoy peace of mind.
Absolutely! They’re designed with travel in mind. Our accessories work worldwide anywhere the Apple Find My® network is available, including airports, hotels, rental cars, trains, and busy cities. You can receive instant separation alerts, find misplaced luggage on a map, or track your keys and wallet during trips. They are TSA-friendly and safe to pack in checked or carry-on luggage.
If someone finds your item, they can tap it with their iPhone or scan it using NFC. They will see a custom message you wrote, such as your phone number or instructions, without revealing any of your personal data unless you choose to. Lost Mode ensures that as soon as the item is detected by any Apple device worldwide, you’ll receive a location update — even if the finder doesn’t contact you.
Yes, your Seekerity accessory stays linked to your Apple ID, not your specific device. When you switch to a new iPhone, simply sign in with the same Apple ID and all your paired items will automatically appear in your Find My® app. No re-pairing needed and no data loss.
All Seekerity products are covered by a 1-year warranty against manufacturing defects, including electronic failures, connectivity issues, and structural defects. If something isn’t working as expected, our support team will repair or replace the item free of charge. We also offer a 30-day hassle-free return policy. If you’re not satisfied for any reason, whether it’s the design, functionality, or simply not what you expected, you can return your item within 30 days for a full refund. No questions asked, no complicated process.
Yes, all Seekerity accessories are designed to handle everyday life, including moisture, splashes, and light rain. While they are not intended for full submersion (such as swimming or washing machines), they are built with sealed components and durable materials that protect against accidental water exposure. If you need any specific water-resistance ratings (IP grades), you’ll find them listed on each product page. For normal use in pockets, bags, keychains, and travel, our products perform reliably in all common daily environments.
